QUALITY MANAGEMENT SYSTEM (QMS) TRAINING

PROVEN QUALITY MANAGEMENT STRATEGIES

Mastering Quality Excellence with Our QMS Training Program

Our Quality Management System (QMS) Training helps teams implement a structured, proactive approach to ensure product quality and compliance. Participants will learn to effectively develop, maintain, and improve QMS frameworks while addressing key areas like process optimization, internal auditing, and continuous improvement. Through practical, hands-on exercises and real-world applications, this program empowers leaders to use QMS principles to drive operational efficiency, enhance product consistency, and meet industry standards. With a focus on practical problem-solving and best practices, participants will be prepared to lead quality initiatives that drive organizational success.
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ON-SITE TRAINING FOR REAL-WORLD RESULTS

Phoenix Quality Management System Training Format

  • Training modules are conducted on-site at your facility and are customized to:
    • Address your particular needs and expectations
    • Focus on your system’s policies, processes, and procedures
  • Interactive learning:
    • Each module is structured to encourage open communication and interaction among participants
  • Included in Each Training Module:
    • Hardcopy of training material and additional examples
    • Case studies and hands-on exercises
    • In-class exam to assess knowledge retention
    • Post-training survey to evaluate whether expectations were met and identify any additional needs or concerns

Phoenix Quality Management System Training Modules

ISO Standards Training

ISO 9001 – General:

Covers the general framework of ISO 9001, focusing on quality management system standards to ensure effective processes and continual improvement.

IATF 16949 – Automotive:

Introduces IATF 16949, a standard specific to the automotive industry, emphasizing quality management requirements for automotive production and service parts organizations.

ISO 14001 – Environmental:

Focuses on the ISO 14001 standard for environmental management systems, covering how to improve environmental performance and comply with regulatory requirements.

Overview of ISO Standards

History of ISO:

Traces the origins and evolution of ISO, highlighting its global role in setting quality and management standards across industries.

Quality Management Principles:

Explores the core principles of quality management, providing the foundation for developing and sustaining an effective quality system.

Quality Management System:

Introduces the concept of a Quality Management System (QMS) and its role in ensuring consistent quality and customer satisfaction.

Process Approach:

Teaches how applying a process approach improves efficiency and consistency within a QMS by focusing on interrelated processes.

General Requirements of the Standard:

Covers the essential elements and general requirements needed for compliance with ISO and other management standards.

Application of the Requirements:

Provides detailed guidance on applying the standard’s requirements in real-world scenarios to ensure compliance and effective quality management.

Core Tools

Advanced Product Quality Planning (APQP)/Control Plan:

Focuses on the Advanced Product Quality Planning (APQP) methodology and control planning techniques used to ensure quality in product design and production.

Failure Mode and Effects Analysis (FMEA):

Teaches the Failure Mode and Effects Analysis (FMEA) process, a proactive tool used to identify and mitigate potential failure modes in a product or process.

Measurement System Analysis (MSA):

Introduces Measurement System Analysis (MSA) to evaluate the accuracy and reliability of measurement systems used in quality control.

Statistical Process Control (SPC):

Provides an overview of Statistical Process Control (SPC), using statistical methods to monitor and control manufacturing processes.

Production Part Approval Process (PPAP):

Focuses on the Production Part Approval Process (PPAP), which ensures that suppliers meet quality standards and specifications for mass production.

Overview of Core Tools

What They Are:

An introduction to the key quality management tools that help streamline production and improve quality control.

Purpose:

Explains the purpose of each tool in ensuring that quality standards are met throughout the product lifecycle.

Benefits:

Highlights the benefits of each tool in preventing errors, enhancing process efficiency, and reducing waste.

Requirements:

Discusses the necessary conditions for successfully implementing these tools within a quality management system.

Application:

Provides an in-depth look at FMEA and Control Plans, explaining their critical roles in identifying risks and controlling production processes.

Internal Auditing

Principles of Auditing:

Covers the foundational principles of internal auditing, emphasizing objectivity, evidence-based evaluation, and the audit process.

Steps of an Audit Program:

Explains the essential steps in planning and conducting an internal audit, from preparation to reporting results.

Audit Procedures/Practices:

Focuses on best practices and procedures for effectively conducting audits to ensure compliance and identify areas for improvement.

Corrective Action:

Teaches the process for identifying nonconformities during audits and implementing corrective actions to resolve and prevent issues.
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TESTIMONIALS

What Business Leaders Are Saying About Our QMS Training Course

Melissa did an amazing job! she was so friendly and kind. she made it extremely easy to understand the purpose of PFMEA. it was a pleasure to have her!

Taylor Teet

Rolled Alloys

Great job. Great people. Very professional and helpful on the project. Strong understanding of IATF requirements and developing the action plans that allowed us to be successful. Moving forward I would use the Phoenix team again and recommend them to others….

Chip Alexander

Worthington Specialty Processing

To give a solid level of technical understanding of the stamping and formability concepts to a mixed group of people, some of who had very little stamping knowledge, and others who were tool & die makers. Everyone in the class from the novice to experienced raved how much they learned. It is not an easy thing to teach technical information to that wide of an audience and keep them all engaged all week.

Tony DeGrand

Gestamp

OUR TEAM

Meet The QMS Training Experts

John Deradoorian
USA

About  John Deradoorian

John brings over 8-years’ experience in the Tool & Die field. He has significant experience in machine shop processes and workflow optimization within die shops. In addition, he has worked extensively in implementing lean principles into die and tooling manufacturing to reduce man-hour costs. John has experience working with progressive dies, transfer dies, and specialty machines. He has also worked comprehensively in the manufacturing of perishable die tooling.

Education

  • Associates in Applied Science, Oakland Community College
  • Department of Labor Tool and Die Apprenticeship
  • Bachelor’s degree, Industrial Technology & Management, Ferris State University

Experience

  • 4-years in Die Shop Management
  • 4-years as a Graduated Tool & Die Maker
  • 8-years Machining

Skills

  • CAD/CAM systems
  • CNC Machining, Wire EDM, Surface Grinding, Hard Milling
  • Die Manufacturing and Try-out
  • Process Engineering
Jaime Hernandez
MX

About Jaime Hernandez

Bio

Jaime has been supporting the Phoenix Group since 2015 in multiple roles that have included; Die and Formability Engineer, Technical Customer Service Engineer and Sr. Application Engineer. Jaime has supported multiple Stampers, Mills, and Processors of aluminum/steel in their stamping process. A few of his roles included providing problem solving, TCS Support, launch support, forming solutions using formability science, training, assessments, and formability system implementations. Jaime took the lead of Mexico Operations for Phoenix in June of 2017.

Before coming to The Phoenix Group, Jaime invested more than 10+ years working in Magna Cosma International, first in Die Maker position, and then as a Die & Formability Engineer in charge of a formability team to solve forming issues and metal saving implementations.

 

Education

  • B.S Mechatronics Engineering- Kino University. Graduated with Honorable Mention.
  • B.S Electronic and Automation-Technological University of Hermosillo

Experience

  • 15+ Years of experience in the Stamping industry

Skills

  • Great understanding of Stamping Process (inputs and outputs)
  • Use of the formability science to solve forming issues, including die evaluations and the action plan elaboration
  • Management and Leadership
  • Technical Customer Services
  • Root Cause Analysis
  • Die Optimization and Problem Solving

Key Projects

  • Ford CD3 Dies Maintenance
  • Ford CD4 Launch Support and Maintaneance
  • T1XX Project, Launch Support during 2018 & 2019
  • MP16 project Jeep Compas, Launch Support
Larry Przekora
USA

About Larry Przekora

Bio

Joining our team in 2015, Larry brought over forty years of manufacturing, manufacturing engineering, quality, production troubleshooting and cost reduction experience.  Before coming to work for The Phoenix Group he spent thirty eight years with General Motors on Manufacturing assignments including machining, press operations, assembly activities and testing of all finished products.  He was also instrumental in the startup of three new product lines and instituted Lean and Global Manufacturing Systems in several GM facilities.

Education

  • BA – Management of Human Resource, Spring Arbor University

Experience

  • 40 years Manufacturing (machining, assembly, stamping, heat treat and welding), Safety and Quality Management, Manufacturing Engineering, Industrial Engineering, Project Management, Material Handling and Logistics Management, Labor Relations

Skills

  • Global Manufacturing System/Toyoda Production System Implementation
  • Principles of Lean Manufacturing
  • Statistical Process Control/6 sigma
  • Red X Problem Solving
  • Safety & Quality Management
  • Team Concept Implementation
  • Buffer and Constraint Management
  • Level 2 containment; 2nd party audits
  • Waste Reduction
  • Workplace Organization
  • Tooling Control

Certifications

  • Global Manufacturing System
  • Red X Problem Solving
  • Lean Manufacturing
  • Team Concept Implementation
  • Six Sigma
  • Statistical Process Control

Key Projects

  • Formability Project Leader – Tier 1 Supplier, 2015 - 2016
  • Ford Tool Die Council, 2016 – 2018
  • AK Steel – Due Diligence Team, 2017
  • Quality Containments – Tier 2 Supplier, 2017 - 2019
  • Plant Assessments – Tier 2 Supplier, 2017 - 2019
  • Data Collection and Problem Solving, Tier 2 Supplier, 2019
Craig Jankowski
USA

About Craig Jankowski

Bio

Craig brings to us over twenty five years’ experience in the Tool & Die trade, working at Tier 1 & 2 and Chrysler Tool and Die facilities.  At Chrysler, Craig spent thirteen years as a die maker working on large steel and aluminum body panels with several of those years operating the Argus optical measuring system. He also worked as Manufacturing Engineering Operations Support Analyst and Formability Engineer for stamped aluminum parts, circle grid and thinning analysis, and support for material blanking.

Education

  • Associates Degree (General Studies) Baker College, Auburn Hills, MI
  • Bachelor’s Degree, Industrial Management, Baker College, Auburn Hills, MI
  • MBA, Baker College Center for Graduate Studies, Flint, MI

Experience

  • 22+ years Die Maker
  • 2 years, Manufacturing Engineering Operations support analyst
  • 1 year, Formability Engineer
  • 4 years, Director of Forming systems

Skills

  • Die Build, Die Tryout, Draw dies
  • Soft tooling binder development
  • CGA, TSA, Formability systems installation, GMAW, GTAW
Russ Balzer
USA

About Russ Balzer

Bio

Since 2007 Russ has provided expertise in various roles at The Phoenix Group. Russ began his career with Phoenix as a Lab Supervisor, then took on responsibility for Safety and Quality Compliance. In addition to supporting our Quality System services projects, Russ currently serves as Technical Director for WorldAutoSteel, a global consortium of steel producers serving the automotive market. As Technical Director, Russ manages a variety of engineering projects, and has tactical and strategic responsibilities in WorldAutoSteel’s efforts to use and promote Life Cycle Assessment (LCA).

Education

  • B.S.S. Environmental Compliance, Ohio University

Experience

  • 15+ years Mfg. Operations Management
  • Engineering Project Management
  • Safety & Quality Management Systems

Skills

  • Materials Testing
  • Project management
  • Life Cycle Assessment (LCA)
  • Safety & Quality Management Systems
  • SQA - Level 2 containment
  • 2nd party audits

Certifications

  • Lead Auditor ISO9001:2015
  • Lead Auditor IATF16949:2016
  • Life Cycle Assessment Certified Professional

Key Projects

  • QMS Auditing:

Midwest Fabricating – internal audit
Hayes Performance Systems – internal audit
AK Steel (AW) – internal audit

  • Project Management:

WorldAutoSteel – manage global Life Cycle Assessment (LCA) policy project, including advocacy, and education, across a wide range of stakeholders (government, academia, industry).
WorldAutoSteel – manage modeling and engineering projects including component design, benchmarking, LCA and cost modeling.

READY TO GET STARTED WITH QUALITY MANAGEMENT SYSTEM TRAINING?

If you’re interested in learning more about how The Phoenix Group can help your company, contact us today.

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