QUALITY MANAGEMENT SYSTEMS CONSULTING

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QMS GAP Analysis for the Manufacturing Industry

The Phoenix Group helps companies develop, implement, and improve ISO 9001:2015, ISO 14001:2015 and IATF 16949:2016 management systems. The end result is reliable, consistent performance and satisfied customers.

If you are thinking about certification, attempting it, or are trying to close key gaps which have prohibited it, our assessments can benchmark where you are at against certification standards and industry best practices. Outputs from the gap analysis includes an overall summary plus a detailed transition plan that serves as a roadmap to help you close the gaps identified.

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specifications

QMS Training

Quality System Overview Training

Quality Core Tools Training

Internal Auditor Training

Other QMS Consulting Services

  • – Project Management
  • – Internal Auditing
  • – Supplier Quality Audits
  • – Process FMEA and Control Plan Development
  • – Process Mapping
  • – Outsourcing (Quality System Coordinators)
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case study

Quality Management Consulting Case Study

The Phoenix Group was contacted by a major midwestern automotive supplier to assist with IATF16949 compliance issues at two facilities.

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Meet The Manufacturing QMS Experts

Russ Balzer

About Russ Balzer

Bio

Since 2007 Russ has provided expertise in various roles at The Phoenix Group. Russ began his career with Phoenix as a Lab Supervisor, then took on responsibility for Safety and Quality Compliance. In addition to supporting our Quality System services projects, Russ currently serves as Technical Director for WorldAutoSteel, a global consortium of steel producers serving the automotive market. As Technical Director, Russ manages a variety of engineering projects, and has tactical and strategic responsibilities in WorldAutoSteel’s efforts to use and promote Life Cycle Assessment (LCA).

Education

  • B.S.S. Environmental Compliance, Ohio University

Experience

  • 15+ years Mfg. Operations Management
  • Engineering Project Management
  • Safety & Quality Management Systems

Skills

  • Materials Testing
  • Project management
  • Life Cycle Assessment (LCA)
  • Safety & Quality Management Systems
  • SQA - Level 2 containment
  • 2nd party audits

Certifications

  • Lead Auditor ISO9001:2015
  • Lead Auditor IATF16949:2016
  • Life Cycle Assessment Certified Professional

Key Projects

  • QMS Auditing:

Midwest Fabricating – internal audit
Hayes Performance Systems – internal audit
AK Steel (AW) – internal audit

  • Project Management:

WorldAutoSteel – manage global Life Cycle Assessment (LCA) policy project, including advocacy, and education, across a wide range of stakeholders (government, academia, industry).
WorldAutoSteel – manage modeling and engineering projects including component design, benchmarking, LCA and cost modeling.

Melissa Norman

About Melissa Norman

Bio

Melissa oversees all Quality System services and strategy for The Phoenix Group. Melissa began her 25-year career in manufacturing, working as an Industrial Engineer, Lean Manufacturing Engineer and Logistics Manager at General Motors / Delphi Automotive. Later, Melissa transitioned her career to work as an independent Quality Management System consultant. Since 2006, Melissa has worked with The Phoenix Group in various roles, but her primary responsibilities have been to lead and manage the largest sector of our Technical Outsourcing business, as well as develop and direct our Quality System services projects. Melissa’s areas of expertise with Quality Management Systems include training, project management, system development and implementation, quality coordination, consulting and internal auditing. Melissa’s QMS consulting career includes the following:

  • ISO 9001, ISO 13485, ISO 17025, ISO 14001
  • AS 9100
  • IATF 16949 (previously ISO/TS 16949)
  • Quality Core Tools

Education

  • Master of Science in Operations Management, Kettering University – Flint, Michigan
  • Bachelor of Science in Human Factors Engineering, Wright State University – Dayton, Ohio

Experience

  • 25 years manufacturing experience (industrial engineering, ergonomics, lean manufacturing, material handling and logistics, operations management, project management)
  • 15 years Quality Management System experience (training, auditing, QMS design/implementation, project management)

Skills

  • Quality & Environmental Management Systems (ISO 9001, IATF 16949, ISO 13485, AS9100, ISO 14001)
  • Supplier Quality Assurance (Level 2 containment and 2nd party audits)
  • Quality Core Tools (PFMEAs, Control Plans)
  • Value Stream Mapping

Certifications

  • Exemplar Global-Certified ISO 9001:2015 Lead Auditor. AIAG & Plexus International – Southfield, MI
  • AIAG IATF 16949:2016 Supplier Auditor Certification AIAG & Plexus International – Southfield, MI
  • AIAG & VDA Process FMEA: Transitioning for Practitioners AIAG & Plexus International – Southfield, MI
  • Transition to ISO 9001:2015 Including Risk Management SRI – Indianapolis, IN

Key Projects

  • ISO/IATF Gap Analysis, Tier 1 & 2 Suppliers, 2017-2019
  • ISO/TS/IATF QMS system development/improvement and project management, Tier 1 & 2 Suppliers, 2006-2019
  • ISO/TS/IATF internal audit – Tier 1 & 2 Suppliers, 2006-2019
  • ISO/TS/IATF QMS Overview training – Tier 1 & 2 Suppliers, 2008-2019
  • ISO/TS/IATF Internal Auditor training – Tier 1 & 2 Suppliers, 2008-2019
  • Core Tools training – Tier 1 & 2 Suppliers, 2008-2019
  • Core Tools development (PFMEA/Control Plan) – Tier 1 & 2 Suppliers, 2008-2019
  • SQA Level I and II Containments and Supplier Audits – Tier 2 Suppliers, 2008-2012, 2015

LOOKING TO INCREASE QUALITY & CUSTOMER SATISFACTION? CONTACT OUR QMS CONSULTANTS TODAY!

If you’re interested in learning how The Phoenix Group can help your company, contact us today.

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